Summary

A human factors professional with a broad spectrum of technical knowledge and the ability to translate research findings in to real-world solutions.

Skills

Software: Axure RP Pro, Camtasia Studio, Rally, Microsoft Office, WordPress

UX Methodologies: Card sorting, survey creation, interviews, expert evaluation, user testing

Experience

• User Experience / QA Engineer at Tangoe, Inc.

  Telecommunications, >200 employees

  May 2008 - present

  Acting as a Product team generalist, I handle a mix of interface/interaction design, automated/manual test creation and execution, and technical writing.
  
  - As a member of the MDM Product team, responsible for web application and mobile client interface prototyping
  - Conduct user surveys, card sorts, and paper prototyping sessions to improve the MDM user experience
  - Manage, document, and execute a library of over 700 test sets and cases
  - Create and maintain content for Tangoe's MDM Technical Knowledge Base

• Research Intern at Bentley Design and Usability Center

  Research, 0-10 employees

  January 2008 - April 2008

  Worked with clients such as Brigham & Women's Hospital, AutoDesk, MassMutual, and a leading insurance company to analyze and present usability study findings
  
  - Recorded usability test sessions with Morae and kept in-depth notes on participant comments/behaviors
  - Analyzed findings to create and present final reports for clients

• Information Technology Department Intern at Federal Reserve Bank of Boston

  Banking, >200 employees

  June 2007 - August 2007

  Working alongside a team of 10 IT professionals, managed a summer-long desktop deployment project that eliminated the FRB's deployment backlog.
  
  - Provided desk-side IT support to bank personnel
  - Managed, scheduled, and performed hardware deployments for Bank personnel, eliminating a 3 month deployment backlog
  - Managed and troubleshot client machines via Active Directory and Microsoft SMS
  - Researched device purchases for the IT department

Studies

• MS, Human Factors in Information Design at Bentley University

  Postgraduate studies

  January 2008 - May 2009

  Graduated with distinction with a 3.70/4.00 GPA

• BS, Computer Information Systems at Bentley University

  College

  September 2004 - May 2008

  Graduated Summa cum Laude with a 3.81/4.00 GPA

Clubs & Organizations

Member, Usability Professionals Association

Technology Columnist, N1ZYY.com